Cameron Cross

Operational

THE ABSTRACT COMMAND

// CORE OBSERVATION

The map is not the territory. When the ultimate operational authority governs through spreadsheets and “abstract models” without ever standing on the shop floor, they issue orders that are mathematically perfect but physically impossible.

THE DYNAMIC (The Physics)

Decoupled Feedback. The “Control Loop” is broken. In any automated system, if the sensor (the leader) is too far from the actuator (the work), the system begins to “hunt” or oscillate wildly, never hitting the target.

THE SYMPTOM (The Behaviour)

The “Ivory Tower” Directive. Staff receive targets that make them laugh or cry because the targets ignore the reality of broken machines, missing staff, or client complexity. The leader is confused why their “perfectly logical plan” isn’t working.

THE CONSEQUENCE (The Price)

Institutional Cynicism. The “Doers” stop trusting the “Thinkers.” The organisation splits into two worlds: the “Official Plan” on the screen and the “Real Work” happening in the shadows.

THE RESOLUTION

Breaking “Protective Stagnation” requires a controlled injection of “Systemic Noise.” Order a customised Coherence Snapshot—an automated diagnostic delivered immediately—to indicate where rigid standards are obstructing your present and future. This diagnostic identifies where safety has become a liability to growth.

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